Store Policy

Customer Care

We are a small husband and wife team here at Rainbow Dog Tugs.

We love our dogs as much as you do and so we take great pride and enjoyment making these Tugs.

All the Tugs are made with different colors and Furrs so you get an individual product.

As most of what we make is individual, we will keep this website up to date as possible, adding new stock frequently and deleting the stock that has sold. If you see a product you love, don't hesitate, hit that add to cart button.

All Tugs can be machine washed and air dried. Please wash separately and do not put into the dryer.

The Tosser should be hand washed only so you keep the rubber ball in new condition.

We offer 2 payment methods to make it easy for your to purchase:

PayPal & Direct Deposit.

We aim to ship your goods within the same day or very next day if you order at night. We are  lucky to have our local News Agency also the local rural Post Office so we can post goods up to 9 pm each night.

As with all dog Toys, we ask that you don't leave your dog unattended with any dog toy or tug toy.

Privacy & Safety

Your privacy is of the highest importance to us, so any information you give to us with address or payment details will not be shared to any third party.

This is the reason we do not provide a customer account on our website where your information could be stored.

All information you give to us will be deleted after use.

Payment Methods

- Direct Deposit
- PAYPAL